I recently worked on integrating the “help” function into online forms for a website. As I was doing this, I realized that, in some instances, small changes to the form structure could eliminate the need for “help” text in certain fields, thus decreasing user frustration and increasing submission rates.Problem:
The forms I’m working on have overwhelming and somewhat tedious user requirements. Here is an example:
This portion of the web form is just one of many, many fields the user is required to complete. In this particular instance, the user must evaluate and count characters they enter into the input box. Not exactly user friendly. The “help” item tells the user that he/she must use “about 40 characters” when creating their organization’s short name, but this can become a guessing game because the user can only see their final result once they submit the form and check the front-end of the website. Limiting characters is important for avoiding line breaks, but clearly the instructions and method for avoiding this are less-than-ideal.
A simple solution that (hopefully) makes the user experience less frustrating.
Out of curiosity, how have others resolved similar issues?